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Close- we all listen through filters but often we are unaware of them
- when someone is speaking, our own memories, attitudes, prejudices, physical environment, lack of interest, etc. all affect what we hear
- some of the time we are listening more to ourselves than to the other person
- effective communication requires us to control the conversation in our mind
Take a look at the diagram below. What filters are, or have been, part of your usual listening process?